Refund policy

Requesting a refund

Paddle.com is the Merchant of Record and handles order support, cancellations, and refund requests for purchases made through Paddle. Submit a request through Paddle buyer support using the email address from your receipt. You can also contact [email protected] and we will help route an order question.

Refund eligibility and processing follow Paddle's buyer refund policy and any non-waivable consumer rights that apply where you live. You may request a refund within 30 days of purchase; Paddle will assess the request under its current policy and applicable law. A request is not a guarantee of approval.

Subscriptions

A Pro subscription renews monthly until canceled. You can cancel through the Paddle customer portal or Paddle buyer support. Cancellation stops future renewals; it does not automatically refund a payment already processed. Access and remaining subscription credits are handled under the Terms and applicable law.

Digital service and credit purchases

Credit packs are one-time purchases. Credits are added to your account after payment is confirmed and do not expire while your account remains available. If a purchase failed to activate or credits were not added, contact us with your Paddle order reference so we can investigate.

Complaints

For service or account complaints, email [email protected]. We aim to acknowledge support requests within two business days and provide an update as soon as our investigation is complete. Payment and refund decisions remain subject to Paddle's policy and applicable law.